Last updated: July 16, 2026

This policy applies to purchases made directly through mondsubs.com. It does not limit rights that cannot be waived under applicable law.

30-Day Return Window

You may request a return within 30 days after the order is delivered.

For a change-of-mind return, the item must be unused, unworn, unwashed, and in the condition received, with its original packaging, accessories, manuals, tags, and supplied seals. Proof of purchase is required. We may decline a return when an item shows use, post-delivery damage, missing parts, or material alteration.

How to Request a Return

Email hello@mondsubs.com before sending anything back. Include your order number, the item, the reason for the request, and photographs when the item is damaged, defective, incorrect, incomplete, or materially different from what you ordered.

If approved, we will provide written return instructions and the applicable return address. Do not send a return to an address printed on a parcel or displayed elsewhere unless our support team confirms that address for your return. An unauthorized or misdirected return may be delayed and is not treated as received until it reaches the confirmed return location.

Damaged, Defective, Incorrect, or Missing Items

Contact us within 30 days after delivery if an order arrives damaged, defective, incorrect, or incomplete. For visible shipping damage, please contact us within 7 days when reasonably possible so carrier evidence can be preserved. Keep the item, packaging, and shipping label until we confirm the next step.

We may request photographs or video showing the item, packaging, shipping label, serial number, or problem. After review, the appropriate remedy may be a replacement, repair, missing-part shipment, partial refund, or full refund, depending on the issue and applicable law.

Items That Cannot Be Returned

Unless required by applicable law, we do not accept returns of:

• personalized or custom-made items received as ordered;
• gift cards;
• perishable goods;
• personal-care or hygiene-sensitive goods after a protective seal has been opened;
• items clearly marked “Final Sale” before payment; or
• items damaged, altered, washed, worn, or used after delivery.

Sale-priced merchandise remains returnable unless it was clearly marked “Final Sale” before payment.

Return Shipping

For an approved change-of-mind return, the customer is responsible for return shipping unless we agree otherwise in writing. Use a trackable service. We are not responsible for a return sent to the wrong address or lost before it reaches the confirmed return location.

If we confirm that the item was damaged, defective, incorrect, or incomplete because of our error, we will provide the appropriate instructions and cover reasonable return shipping when a return is required.

Original shipping charges are not refundable for a change-of-mind return. They will be refunded when required by law or when we confirm the entire order was incorrect, defective, or damaged because of our error.

Refund Review and Timing

We will notify you after an approved return is received and inspected. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time, commonly up to 10 business days, to post the credit.

We do not issue a refund before receiving an approved change-of-mind return. A replacement, partial refund, or refund may be issued without a return when we confirm in writing that a return is unnecessary.

If more than 15 business days have passed after we confirmed a refund, contact hello@mondsubs.com.

Exchanges

The fastest way to obtain a different item is to request a return for the original item and place a new order after the return is approved. If we sent the wrong item, contact us before placing another order.

Order Cancellation and Address Changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation or an address change after fulfillment begins or the parcel is transferred to the carrier. If an eligible item has shipped, you may request a return after delivery.

Packages Marked Delivered but Not Found

If tracking shows delivery but you cannot find the parcel, contact hello@mondsubs.com within 7 days after the delivery scan. First check the delivery address in the order confirmation, entrances, parcel lockers, mailrooms, safe locations, household members, building staff, neighbors, and carrier notices.

We may open a carrier investigation and request address verification, a delivery photograph, signature record, geolocation information, or a signed non-receipt statement. A delivery scan alone is not treated as conclusive when the parcel may have been delivered to the wrong location.

When carrier records, delivery photographs, or a signature confirm delivery to the address supplied at checkout, the order is not automatically eligible for a refund. We will review all available evidence, carrier findings, communications, and applicable law before deciding the appropriate resolution.

Payment Disputes and Chargebacks

Please contact hello@mondsubs.com if you believe an order or charge is incorrect so we can investigate.

If a dispute or chargeback is opened, we may provide relevant order, checkout, fraud-screening, product-description, shipment, delivery, signature, communication, return, and policy records to the bank, card network, or payment provider. Nothing in this policy prevents lawful billing-dispute rights. Opening a dispute does not create an additional right to keep an item while also receiving a separate merchant refund.

Contact

AVERLANE COMMERCE INC, doing business as MONDSUB
Email: hello@mondsubs.com
Phone and WhatsApp: +1 816-553-5022
100 N Howard St Ste R, Spokane, WA 99201, United States